For EMERGENCY after-hours support, please submit a Critical / SEV form. This form is available at all times. Once submitted, our support team will get notified immediately and will be able to look into your issue.
The previous emergency contact intake number ( +1 833-980-1304 ) will be deprecated.
Emergency Examples:
- Inaccessible systems: website, mobile app, or console.
- Issues with rental or payment processing that affects a significant number of users.
- Stations are disconnected for reasons other than disconnection from the Internet.
Stations disconnected:
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If many stations are disconnected, check if your carrier is down. If it is down, call them.
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If your provider has confirmed that the issue is not with them and the stations are still disconnected, then call us.
Non-Emergency Examples:
- Configuring or understanding a function of a system
- Modifications on short-notice